How to Build A Strong Relationship with Clients
So, having just started your business, you successfully bag an exciting project from a new client. Next, you proceed to work on it sincerely with an extraordinary dedication and deliver the said project on time. The client is thoroughly satisfied and you also end up happy. Does your working relationship end here? Absolutely not. Most people in the software business fail to realise the importance of maintaining a robust and continual relationship with their clients. We are not just talking about the occasional maintenance that you may have promised in your contract for a fixed period.
At HireIndianProgrammers, reliability is the order of the day. Our Clients keep coming back to us and hire our programmers and developers for this reason. We constantly do everything in our power to keep the relationship positive and continuous.
Why go to all lengths, you ask? To build loyalty amongst your clients. They will gain respect for you and most importantly, they will come to you for future projects without second thoughts. All of this will ultimately help in growing your brand equity.
What all must one do to build and sustain a solid relationship with her client? We see exactly that in this blogpost.
Don’t beat around the bush
If you are starting out new, this is one of the first things that you must follow, period. Why? If you beat around the bush, clients will quickly lose interest. Time is of the essence. Don’t talk too much technical or too much layman. Strike a balance between the two. Our developers at HireIndianProgrammers, irrespective of client expectations, fully understand them and quickly put to rest any lack of clarity from the client’s side.
If there is any issue in the project, explain to the client about the reasons/ what can be done, in a language she is able to visualise. Being concise in your work will take you places.
Honesty is universal and liked by all
We all are familiar with the saying – Honesty is the best policy – and it still holds true. Especially, when it comes to the workplace. A hint of lying sensed by your client will permanently tarnish your image. It will also hinder your future projects.
Imagine a negative testimonial from a very profitable client!
Keep them in the loop
Clients pay money for your services. So this is a complete obligation from your part. No excuses, whatsoever. Moreover, no client likes to be held in the dark. Initially, when you are just starting out, there may not be difficulties in keeping your clients informed.
But the more clients you get and the bigger the project gets, this can virtually become a nightmare for you, if you don’t prioritise your schedule and projects. Even if there have been some minor issues or missed deadlines, by all means, inform your clients about it. A continual ‘keeping them in the loop’ will give more brownie points for you.
Taking Initiative
Don’t be rigid in your work and just stick to the project given to you. This also depends on the client and nature of project. Often, taking initiative in your work, will rub your clients in positive ways. Initiatives can range from giving bold suggestions to hosting informative webinars that will ultimately benefit the client.
Moreover, by taking such initiatives, you will project a positive image in the client’s mind.
Finally, whether there is an ongoing project or not, ensure that you always stay connected with your clients by all means. This can be done by providing the usual maintenance and support or some kind of passive activity, like newsletters. All this will enable the client to remember you often. And, that is always good news!
Many of our clients have been with us for a long time owing to the services of our programmers at HireIndianProgrammers.
Feel free to contact us here, for any queries.
How to Hire the Best Programmer for your Project?
In this highly competitive market, it is important for businesses to go the extra mile in order to make a mark in the long term. Software Programming plays a major underlying role in most of the businesses of the 21st century, irrespective of their size.
HireIndianProgrammers is a leading player in this domain that seeks to help businesses in their technical support, new launch of applications and so on. You can check out our work here.
Without further ado, let us take a look at how to go about hiring a Programmer.
Clear Vision
Remember, a quality software product is the result of the good nexus between the client and the developer. You need to therefore have a very clear idea of what you are trying to build (a visualisation of the end product) and communicate the same to the programmer. Communication is extremely important, to say the least, thereby providing clarity to the coder. A clear vision coupled with timely communication will inevitably result in quality execution – the end product.
Awareness of Technical Basics
You may not be a hands-on technical person but it would always be helpful for you to be aware of some of the technical basics and jargon in the computer programming domain. For example: Having a basic knowledge of software development cycle and certain programming concepts like PHP/Magento would help in understanding your product’s technical needs, helps you find a right talent and also provides some quality assurance once the project is completed.
You can start with reading up on some of the major programming languages and what they are specifically used for and you will be good to go. After all, hiring the right person for the right programming language is essential.
Timeframe
If you are clear in your business vision, then it also means you should have a proper timeframe in your mind. When do you want your application to be launched? Providing a timeframe will also invariably set in motion a goal-oriented process.
Evaluation of their Expertise
This can be done in several ways ranging from traditional programming tests followed by interviews or a qualitative analysis of potential candidates’ previous work. Chances are that the potential candidate may have already worked on a similar project on a previous assignment. This is where documentation will come in handy and it tells a lot of the candidate herself. This will further save time and you could probably test on the candidate’s soft skills. Asking them to talk about a prior project will give insights into their working style, thereby making your decision easier.
Agreement
Patience is key in the entire software development process. Convey your role expectations with respect to the project and agree on means of getting timely updates. Be as much involved as possible, provide clarity to your programmer and ask for demonstrations whenever possible.
On the other hand, Micromanagement is a big No. This will end up with leaving no space for your programmer.
You can get started in your hiring process by first checking out our website and what we do right away.
You can also check out our team at HireIndianProgrammers. This comprehensive list of our team of programmers at HireIndianProgrammers will provide you in depth information regarding the candidate’s credentials, area of expertise and previous work.